A group of call center agents happily talking during break time and following health tips

8 Workplace Health Hacks for Filipino Call Center Agents

Do you want to join the business process outsourcing or BPO industry and become a call center agent? Are you aware of the struggles you’d face when you become one? Curious in the call center culture in the Philippines? Let Outsource-Philippines give you a heads up on how to survive in this thriving outsourcing industry. Heed these 8 workplace health tips to make yourself fit and grow your career.

The outsourcing sector plays a vital role in the Philippines’ economic growth. According to Business World, the Department of Trade and Industry (DTI) report shows that the BPO sector shared contributed about 6% in the country’s Gross Domestic Product (GDP) in 2015. Thanks to the local talents’ unmatched skills, the country has become one of the most preferred outsourcing destinations in the world. Despite the successes, many Filipino call center agents suffer from health issues. Graveyard shifts to serve foreign clients is common in this trade. Call center agents need to stay focused and alert to help their clients and provide them an impeccable service. This lifestyle, though, can harm their well-being.

This job comes with a stressful workplace. You’ll deal with irate clients, meet sale quotas, watch your handling time, and satisfy your callers at the same time. While work pressure is evident, it is still one of the fastest growing trades in the PH and continues to provide jobs for Filipinos. So, if you want to know how you can take care of yourself while doing your job as an agent, follow these easy workplace health tips.

How Filipino Call Center Agents Can Take Care of Their Health

How do you survive a night shift call center? To keep your job as a contact center agent in the Philippines, you can do simple activities to boost your work performance and physical health. Below are easy ways which you can try at work or at home, to survive a night-time work schedule and keep yourself healthy.

1. Drink enough water.

Feeling tired after working for several hours? Hydrate yourself. Drinking plenty of water will rather bring back your strength and vigor. Cliché as it may seem, but water can keep you hydrated and energetic throughout your busy shift. Besides, it has no calories and cost very little compared to other drinks. Although, just prepare yourself for frequent trips to the restroom.

2. Drink (less) coffee.

Coffee shops are everywhere, and for sure, you consume two or more cups of coffee in a shift. Caffeine keeps you alert. However, getting more than the prescribed intake may harm your health. Instead, sip a cup before you work and ditch it a few hours before going home to help you get a better sleep.

3. Eat healthy meals.

Most employees working at night order food from fast-food restaurants or eat in convenience stores. In fact, many eat snacks instead of healthy energy-boosting meals. Hence, go for meals packed with nutrients to help you get through your shift. Make wise choices and prepare your meals to save time and money. It’s one of the most common health tips that may sound too simple but actually works. If eating snacks is your thing, opt for healthier options such as fruits or nuts.

4. Take a nap during breaks.

Don’t exhaust yourself with overwhelming tasks or overthinking of the impending deadline. Hence, spend your break by taking a 5 to 15-minute nap to relax your mind and body and regain your energy. Instead of going out with your coworkers to light a cigarette, ease your mind and take a nap.

5. Do meditation and deskercise.

The work of a call center agent involves long periods of sitting and doing desk work. This may have an ill effect on your overall health. Try doing simple stretches and physical exercises in between calls. Likewise, you can relax and clear your mind by meditating during your free time.

6. Listen to music.

One great way to set your mood is to listen to music. In fact, you may listen to your playlist or ask for other’s curated songs to pique your interest and keep you alive as you do your tasks.

7. Get enough sleep.

Night-shift workers lack enough sleep that can affect your work output. Your body clock and the environment could be the culprits. To solve this, you can make your room dark as if it’s nighttime, so you can sleep long with ease.

8. Reset your biological clock.

First, you can try light therapy, where you control the lighting to affect your brain. In particular, you can expose yourself to light or hide from it to fake or trick your circadian rhythm. Otherwise, you can reset your body clock by eating nothing for 12 to 16 hours or until your shift ends.

Surviving the BPO World with These Workplace Health Tips

There are many ways and health tips that could help you survive the BPO industry. It’s your choice to switch from bad habits into healthier ones too. Don’t let your (full-time) work, often in irregular schedules, threaten your health or spend your earnings on hospital bills. Besides, many firms offer great perks to help you get in shape. Also, make smart choices for your career. If you can’t feel your professional growth, then change your course. Your safety in a call center setting is much important than just paychecks. Apply these workplace health tips to stay healthy. In search for the best outsourcing company to help your business grow? Outsource-Philippines is here to help. For businesses that need offshore staffing services, hire us! We offer seven in-demand outsourcing services to help you grow your ventures.

Sources: content.monster.com.sg | workouttrends.com | kalibrr.com
Photos by Helena Lopes from Pexels

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