Posts in category: Business Process Outsourcing

In an interview with Inquirer.net, property veteran David Leechiu predicts that “The Philippines will likely see a dramatic resurgence in the Business Process Outsourcing (BPO) industry.” As the country continues to strengthen ties with the U.S., the BPO ...

As more consumers favor using modern tools, you have to be tech-savvy to win the race. But since technology demands strong skills, firms opt to hire IT outsourcing services to handle complex tasks that are out of their field. If you plan to do the same, c ...

The Philippines has proven its worth to the business process outsourcing or BPO trade. Though India claims it’s the first to rank among the digital nations that offer outsourcing, the Philippines ranks third. Tholons Services Globalization Index reports, ...

With so many firms offering web design services today, it’s hard to tell who among them says the truth or not. While reading “About Us” pages can help, it can’t guarantee their honesty. Don’t fall prey to false claims made by deceitful providers! To get t ...

For years, large firms that work for huge projects have used various business process outsourcing models. Learn which one fits your business needs as Outsource-Philippines describes each model. Differentiating the Five Common Business Process Outsourcing ...

Years have passed since the Philippines had its first business process outsourcing (BPO) firm. Back then, the industry was only limited to a handful of call center firms. Now, it has become one of the country’s fastest growing industries. Yet, a ...

In the business world where gaining a client is pricey, customer service representatives (CSRs) like you must focus on building their experience to increase their satisfaction. Customer expectation and satisfaction results from the level of service you de ...

Customer service is the bridge between a client and a company. The bridge can be stronger or it can burn, ending the relationship. The result depends on the quality of customer service a company can provide their present and future clients. &nb ...