Frequently Asked Questions
Explore the most frequently asked questions about our outsourcing services. This section provides clear, concise answers to help you make informed decisions.
Do you offer different offshore staffing models?
We employ three offshore staffing schemes: full time, part time, and project-based. You may decide on the most appropriate scheme that will work best in addressing your business needs.
How do I start working with Outsource Philippines?
You can get started by chatting with our team, giving us a call, or submitting a “Get a Free Quote” form. We typically respond within 24 hours.
Who will I communicate with throughout the project?
You’ll work directly with your assigned specialists. While phone support is possible, we recommend email correspondences for clear documentation and tracking.
How long is the typical lead time?
Once contract terms and the security deposit are finalized, onboarding usually takes 1 to 4 weeks, depending on your team’s qualifications.
How effective is your digital marketing?
We use proven, analytics-driven strategies. After assessing your baseline performance, we launch campaigns and deliver regular reports to track improvements.
What are the common challenges when outsourcing to the Philippines?
Possible challenges include time zone differences, cultural nuances, and natural disruptions. To address these, we implement clear SLAs, overlapping schedules, and robust contingency plans.
How long has Outsource Philippines been in the industry?
We have been delivering outsourcing solutions for over 20 years, serving clients across North America, Europe, Asia, and Australia with consistent quality and professionalism.
Where is Outsource Philippines located?
Our main office is in San Pedro, Laguna, Philippines. We operate out of a 4-story facility with over 750 seats, designed to support seamless, high-quality outsourcing operations.
Who owns Outsource Philippines?
Outsource Philippines is owned and managed by FilWeb Asia, Inc., trusted IT and business solutions provider in the Philippines.
What industries does Outsource Philippines serve?
We cater to a wide range of industries, including retail, healthcare, real estate, logistics, fintech, education, marketing, and IT. Our flexible outsourcing models make it easy for businesses across sectors to scale efficiently.
What values guide your work?
We are driven by professionalism, transparency, continuous learning, service excellence, and mutual respect. These principles shape every client relationship and guide every project we take on.
What information does Outsource Philippines collect?
We collect personal data you voluntarily provide—such as name, email, phone number, and company details—when you contact us or fill out forms on our website.
How does Outsource Philippines use my information?
We use your data to respond to inquiries, fulfill service requests, improve offerings, and communicate relevant updates. We do not send unsolicited marketing communications without your consent.
Will I receive marketing emails from Outsource Philippines?
Only if you opt in. You can unsubscribe anytime through the link provided in our emails. We respect your preferences and won’t send unsolicited messages.
Do you use cookies on your website?
Yes. We use cookies to enhance user experience, analyze site performance, and support key website functions. You can manage your cookie settings in your browser.
How secure is the data I submit through your website?
We use secure servers, firewalls, and encryption to protect your information. All transactions and communications are safeguarded with industry-standard security measures.