Amazon Virtual Assistant
Amazon Virtual Assistant in the Philippines
Outsource Philippines™ provides dedicated Amazon virtual assistants who run the daily work in your Seller Central account: listings and A+ content updates, inventory and FBA shipment plans, buyer messages, returns, account health checks, and weekly sales reports. Your assistant works full time only for your brand, onsite in our supervised Philippine office, following your rules and approvals.
What Your Amazon Assistant Handles
Amazon Seller Support Your Assistant Can Cover
One assistant for a growing store, or a team for several brands and marketplaces.
Listing Management
Listings created and updated with titles, bullets, images, and variations, and suppressed or stranded listings fixed.
A+ Content and Storefront Updates
A+ modules and Brand Store pages updated from your copy and images, ready for your approval.
Inventory and FBA Shipments
Stock levels tracked, restock alerts raised, and FBA shipment plans prepared for your warehouse or 3PL to fulfill.
Buyer Messages and Returns
Buyer questions answered within Amazon’s response times, and returns and refunds handled under your policy.
Account Health and Cases
Account health checked daily, Seller Support cases opened and followed up, and policy warnings flagged to you.
Sales and Ad Reporting
Sales, sessions, conversion, and ad spend pulled into one weekly report, with Sponsored Products bids adjusted within your limits.
Dedicated, Not Freelance
An Assistant Who Knows Your Catalog
Your Amazon assistant is a full-time Outsource Philippines™ employee assigned only to your brand, 40 hours a week. They learn your catalog, suppliers, and rules, so listings stay accurate, stock stays in, and buyer messages are answered on time.
You keep control of pricing, ad budgets, and anything that needs a decision. Your assistant works in your account with the permissions you grant and flags issues before they become account health problems.
- Full-time and Assigned Only to Your Brand
- Seller Central User Permissions You Control
- Daily Account Health Checks
- Weekly Sales and Inventory Report
- Trained Backup During Leave
Marketplace Tools
Work in the Tools You Already Use
Your assistant works in your accounts with the access you grant. There is nothing new to buy unless you choose to.
- Amazon Seller Central and Vendor Central
- Helium 10 and Jungle Scout
- Walmart Seller Center and eBay
- Shopify and Inventory Tools
- Google Sheets and Looker Studio
Quality and Continuity
How We Keep Quality High
You get the same controls on every account, written into the service agreement.
Named Team Lead and Account Manager
A team lead supports your assistant daily and an account manager owns the relationship. You always know who to call.
QA Checks Against Your Standards
Your team lead reviews listings, messages, and shipment plans against your checklist every week.
Weekly Performance Report
Sales, stock, buyer response times, and account health against your KPIs, plus next week’s plan.
Trained Backup Coverage
A cross-trained backup learns your catalog, so leave and sick days do not leave buyer messages waiting.
Replacement If Someone Leaves
If someone leaves, we recruit and train a replacement.
Secure, Supervised Work
Your assistant works onsite in our supervised office on company-managed devices behind a firewall, not from home, with work tracked in WorQmate, our own monitoring platform. Account access follows your rules.
How It Works
From First Call to Kickoff
We start with your catalog, marketplaces, and current workload.
- 1
Day 1
Scope the Work
We review your marketplaces, catalog size, order volume, tools, and approval rules.
- 2
After the Call
Written Proposal
You get the role, schedule, and hourly rate in writing.
- 3
Weeks 1–4
Screen, Interview, and Train
After you sign the Outsourcing Services Agreement and settle the security deposit, we screen candidates. We then train your assistant on your account and process.
- 4
Launch
Start and Report
Your assistant starts on agreed tasks, and weekly reports start from the first week.
Client Feedback
Why Clients Stay with Us
As always, we are very grateful to the entire FilWeb team for their dedication and excellent work. I only have good praises to sing. I am pleased to recommend you because I have no shortage of praises to sing for you guys.
Frequently Asked Questions
What Does an Amazon Virtual Assistant Do?
An Amazon virtual assistant manages listings and A+ content, tracks inventory and prepares FBA shipment plans, answers buyer messages, handles returns, monitors account health, opens Seller Support cases, and reports sales and ad results every week.
Do You Ship or Store Products?
No. Your assistant prepares shipment plans and works with your warehouse, 3PL, or suppliers. We do not store, pack, or ship products.
Can My Assistant Manage Amazon Ads?
Yes, within limits you set. Your assistant can adjust Sponsored Products bids, add negative keywords, and report spend, while you keep control of budgets.
How Do I Give My Assistant Access Safely?
Add your assistant as a user in Seller Central with only the permissions their tasks need. They work on a company-managed device in our supervised office, and you can remove access at any time.
How Much Does an Amazon Virtual Assistant Cost?
You pay an hourly rate for dedicated, full-time hours, not a share of your sales. Request a written proposal for your catalog and marketplaces.
Get Started
Ready to Add an Amazon Virtual Assistant?
Tell us your marketplaces, catalog size, and the account work that keeps slipping. You get a written proposal.