Browse by Role
Offshore Staffing Roles in the Philippines
Find specialists who take ownership of day-to-day work, handle exceptions, and know when to bring a decision back to your team. They adapt to your processes and tools, including AI tools where they help the team work more efficiently.
Find a Role
Customer Experience & IT
Customer Escalation Specialist
AI can summarize the case. The specialist checks the facts, handles sensitive complaints, and agrees on the next step within your policy.
Customer Service Outsourcing →Technical Support Specialist
AI can suggest troubleshooting steps. The specialist reproduces the issue, tests the fix, and hands confirmed defects to your product team.
Technical Support Outsourcing →Ecommerce Exceptions Specialist
AI can flag unusual orders and draft updates. The specialist investigates delivery and refund exceptions and routes decisions outside policy for approval.
Ecommerce Outsourcing →Healthcare Operations
Virtual Medical Receptionist
Handles patient intake and scheduling exceptions, confirms appointment details with patients, and routes clinical questions to practice staff. Approved tools can draft reminders.
Virtual Medical Receptionist Services →Insurance Verification Specialist
Checks eligibility and benefits before visits, follows up with payers when coverage details conflict, and flags unresolved questions to your team. Approved tools can flag missing information.
Insurance Verification Services →Records and Referral Specialist
Matches records to the right patient, follows up on incomplete referrals, and tracks handoffs. Approved tools can sort incoming documents for review.
Healthcare Virtual Assistant Services →Prior Authorization Coordinator
Approved tools can flag missing documents and summarize payer responses. The specialist checks the request and routes clinical questions to the provider.
Prior Authorization Support →Medical Coding Specialist
Approved tools can suggest codes. The coder checks them against the documented care and asks the provider to clarify gaps.
Medical Coding Outsourcing →Medical Billing Specialist
Approved tools can group denials and flag recurring reasons. The specialist submits claims, posts payments, and follows up on denials with the practice.
Medical Billing Outsourcing →Finance, Claims & AI Operations
Accounting Support Specialist
AI can suggest transaction matches and flag variances. The specialist investigates discrepancies and prepares evidence for your accountant’s approval.
Accounting Support →Insurance Claims Support Specialist
AI can extract details and flag missing documents. The specialist checks the file and routes coverage or settlement decisions to the authorized handler.
Insurance Claims Processing →AI Quality Review Specialist
Automated checks can flag suspect outputs. The specialist reviews them against your rules, documents failures, and escalates cases that need a policy decision.
AI Operations Support →How It Works
From Role Brief to First Day
Start with the work you need covered. We’ll help turn it into a role you can interview for.
- 1
Scope
Define the Work
List the tasks the specialist should own, the hours you need covered, and the decisions your team keeps.
- 2
Selection
Interview Candidates
We shortlist and test candidates on relevant tasks. You join the final interviews and make the hiring decision.
- 3
Onboarding
Train on Your Workflow
We train the specialist on your procedures, tools, and escalation rules before they take on live work.
Questions About Staffing a Role
Can I Start With One Specialist?
Yes. Start with the work you need covered and the hours you need. We can help you decide whether one dedicated specialist can own that scope or whether it needs more than one role.
What If I’m Not Sure Which Role I Need?
Tell us which tasks are taking up your team’s time and where work tends to get stuck. We’ll help you define what the specialist should own and what should stay with your team.
How Do I Know a Candidate Can Handle the Work?
We test shortlisted candidates on tasks relevant to the role. You join the final interviews and make the hiring decision.
Can the Specialist Work in Our Existing Tools?
We train your specialist on the systems and procedures you use. If you have AI tools that fit the workflow, we can agree on where to use them and what the specialist should review.
Who Handles Exceptions Outside the Role?
Before go-live, we agree on what the specialist can handle independently, what needs approval, and who on your team should receive escalations.
Get Started
Tell Us What You Need Covered
Share the responsibilities, working hours, and tools you have in mind. We’ll help you scope the role or team.