Non-clinical Healthcare Support
Healthcare Outsourcing in the Philippines
Outsource Philippines™ provides dedicated, HIPAA-trained teams for non-clinical healthcare work, including patient scheduling, insurance verification, prior authorizations, medical billing, and records. Your team works onsite in our supervised Philippine office under a signed BAA. Your clinicians keep every clinical decision, and you get weekly reports on the work.
- 2003
- Outsourcing Services Began
- 100%
- HIPAA-trained Before Go-live
- 90%
- Staff Retention over 12 Months
- 2–4 Wks
- To Set Up Your Team
Roles We Staff
Non-clinical Roles for Healthcare Providers
Every role is administrative or patient-service work. No triage, diagnosis, or medical advice.
Virtual Medical Receptionist
Handles patient calls, portal messages, scheduling, reminders, and cancellations. Routes clinical questions to your staff.
Stop Missing Patient Calls →Insurance Verification Specialist
Checks eligibility and benefits before visits through payer portals such as Availity and flags gaps before the patient arrives.
Fewer Coverage Denials →Prior Authorization Coordinator
Prepares and submits authorization requests, tracks status, and follows up with payers. Your clinicians supply the medical details.
Faster Prior Approvals →Medical Billing Specialist
Supports billing from charge entry and claims submission through payment posting and follow-up on denied claims.
Get Paid Sooner →Records and Referral Specialist
Indexes faxes and scans, updates demographics, and processes referrals in EHRs such as athenahealth, eClinicalWorks, or AdvancedMD.
Healthcare Virtual Assistant
One HIPAA-trained assistant who covers several of these tasks, a good fit for smaller practices.
One Hire, Many Tasks →Certified Medical Coder
Assigns ICD-10-CM, CPT, and HCPCS codes from provider documentation and sends queries when notes are unclear.
Fewer Claim Rejections →Dental Virtual Assistant
Handles dental scheduling, recalls, insurance verification, claims, and payment posting for your practice.
Keep Your Chairs Full →Services
Services Healthcare Clients Use Most
Medical Billing
Claims, payment posting, and AR follow-up that keep reimbursements moving.
Revenue Cycle Support →Voice Support
Inbound patient lines, reminder calls, and callback queues, using scripts your practice approves.
Patient Calls Answered →Email and Ticketing
Portal messages, referral inboxes, and fax queues worked to an agreed response time.
Patient Portal Replies →Data Processing
Document indexing, demographic updates, and records cleanup with double-check QA.
Referrals Processed →Compliance and Security
HIPAA-trained Staff Under a Signed BAA
We sign a Business Associate Agreement with you before anyone touches protected health information. Every team member completes HIPAA training before go-live.
Access follows the minimum-necessary rule. Your team logs in to your EHR and billing systems with named accounts you control, and you can remove access at any time.
- Signed BAA Before Go-live
- HIPAA Training Before Any PHI Access
- Named-user Logins You Control
- Company-managed Devices Only
- Non-clinical Scope, Written into the SOP
Accountability
How We Keep Quality High
Named Team Lead and Account Manager
A team lead runs the daily work. An account manager owns your account and is your single point of contact.
QA Scoring Against Your Standards
We score calls, messages, and claims against your checklist and coach on the gaps every week.
Weekly Performance Report
Volume, turnaround, accuracy, and QA scores every week, so you see the same numbers we do.
Trained Backup Coverage
Backups trained on your account cover leave and sick days, so your queue keeps moving.
Replacement If Someone Leaves
If a team member leaves, we recruit a replacement and train them on the work and procedures for your account.
Secure, Supervised Work
Your team works onsite in our supervised office on company-managed devices behind a firewall. We track work in WorQmate.
How It Works
From First Call to Go-live in 2–4 Weeks
You stay informed at every step.
- 1
Day 1
Discovery Call
Tell us the roles, patient volumes, clinic hours, and systems. We confirm the non-clinical scope and BAA terms.
- 2
After the Call
Written Proposal
Roles, headcount, hourly pricing, and start date in writing. Recruiting starts once you sign the Outsourcing Services Agreement and settle the security deposit.
- 3
Weeks 1–3
Screening and Interviews
We shortlist candidates with healthcare admin experience where possible and test them on your tasks.
- 4
Weeks 2–4
Training and Go-live
We train on your SOPs and tools, ramp up under close supervision, and send your first weekly report.
Not sure which team you need? We’ll recommend one in a free 30‑minute call.
Client Feedback
Why Clients Stay with Us
As always, we are very grateful to the entire FilWeb team for their dedication and excellent work. I only have good praises to sing. I am pleased to recommend you because I have no shortage of praises to sing for you guys.
Frequently Asked Questions
What Healthcare Work Can You Outsource to the Philippines?
Non-clinical work: scheduling, patient calls and messages, insurance verification, prior authorization paperwork, medical billing, and records processing. We do not provide triage, diagnosis, telehealth visits, or medical advice. Clinical questions go to your licensed staff using rules you set.
Are Your Staff HIPAA Compliant?
Our healthcare staff are HIPAA-trained and work under a signed Business Associate Agreement with your organization. Training is completed before anyone accesses protected health information, and each role can reach only the systems and records it needs.
How Much Does Healthcare Outsourcing Cost?
You pay an hourly rate for each dedicated, full-time team member that depends on the role and shift. Costs depend on the role, scope, coverage hours, and team size. See our pricing page or request a written proposal.
Which EHR and Practice Management Systems Can Your Team Use?
Your team works in the systems you already use, such as athenahealth, eClinicalWorks, AdvancedMD, Tebra, and payer portals such as Availity. We screen for related experience where possible and train on your workflows and SOPs before go-live.
Can You Cover US Clinic Hours?
Yes. Philippine teams routinely work US business hours, including early-morning and evening shifts. We schedule your team to match your clinic hours and keep cross-trained backups so phones and queues stay covered during leave.
Related Pages
Get Started
Ready to Build Your Healthcare Support Team?
Tell us the roles, volumes, and clinic hours you need. You get a written proposal.