Dental Office Support
Dental Virtual Assistants and Dental Billing Support
Outsource Philippines™ provides dedicated dental virtual assistants who handle the front-office and billing work that keeps your chairs full and claims paid: appointment scheduling and recalls, insurance verification, treatment plan estimates, claim submission, payment posting, and denial follow-up. They work onsite in our supervised Philippine office, in your practice management software, under a signed BAA. All clinical work stays with your dentists and hygienists.
What Your Dental Team Handles
Dental Office Support Your Team Can Cover
One assistant for the front desk, or a team that covers front office and dental billing.
Scheduling and Recalls
Calls and online requests booked, confirmations sent, and recall and reactivation lists worked to fill open chairs.
Insurance Verification
Eligibility, benefits, frequencies, and waiting periods checked before each visit and noted in the patient record.
Treatment Plan Estimates
Patient portion estimates prepared from verified benefits for your team to present.
Dental Claims Submission
Claims created with attachments, X-rays, and narratives your team provides, and sent cleanly to each carrier.
Payment Posting
Insurance and patient payments posted from EOBs and ERAs, with write-offs applied under your rules.
Denial and Claim Follow-up
Unpaid and denied claims worked with carriers and resubmitted, with aging reported every week.
Front Office and Billing, Not Clinical Care
More Patients Seen, Faster Payments
Your dental assistant handles the phones, schedule, insurance, and billing work that pulls your front desk away from patients in the chair. Clinical decisions, treatment plans, and charting stay with your dentists and hygienists.
Your assistant follows your scheduling rules, fee schedules, and carrier requirements, and reports production-related admin every week.
- Non-clinical Work Only
- Insurance Verified Before Every Visit
- Clean Claims with the Right Attachments
- Weekly Claims and Aging Report
Compliance and Security
Built for Protected Health Information
We sign a Business Associate Agreement before go-live. Staff are HIPAA-trained and log in with named accounts you control, limited to the systems their role needs.
Your assistant works in your practice management software, such as Dentrix, Eaglesoft, Open Dental, or Curve, plus carrier portals.
- Signed BAA
- HIPAA Training Before Access
- Company-managed Devices Only
- Access You Can Revoke at Any Time
Quality and Continuity
How We Keep Quality High
You get the same controls on every account, written into the service agreement.
Named Team Lead and Account Manager
A team lead runs the daily work and an account manager owns the relationship. You always know who to call.
QA Scoring Against Your Standards
Your team lead checks verifications, claims, and posting against your checklist every week.
Weekly Performance Report
Appointments booked, verifications done, claims sent, and aging against your KPIs, plus next week’s plan.
Trained Backup Coverage
A cross-trained backup learns your practice, so leave and sick days do not leave the phones or claims waiting.
Replacement If Someone Leaves
If someone leaves, we recruit and train a replacement.
Secure, Supervised Work
Your team works onsite in our supervised office on company-managed devices behind a firewall, not from home, with work tracked in WorQmate, our own monitoring platform.
How It Works
From First Call to Kickoff
We start with your practice, patient volume, and software.
- 1
Day 1
Scope the Work
We review your locations, patient and claim volume, software, and carrier mix.
- 2
After the Call
Written Proposal
You get roles, schedule, and hourly rates in writing.
- 3
Weeks 1–4
Screen, Interview, and Train
After you sign the Outsourcing Services Agreement, the BAA, and settle the security deposit, we screen candidates. We then train the team on your practice and systems.
- 4
Launch
Start and Report
Your team goes live on agreed tasks, and weekly reports start from the first week.
Client Feedback
Why Clients Stay with Us
As always, we are very grateful to the entire FilWeb team for their dedication and excellent work. I only have good praises to sing. I am pleased to recommend you because I have no shortage of praises to sing for you guys.
Frequently Asked Questions
What Does a Dental Virtual Assistant Do?
A dental virtual assistant schedules appointments, works recall lists, verifies insurance, prepares treatment plan estimates, submits claims, posts payments, and follows up on unpaid and denied claims.
Do You Offer Dental Billing Outsourcing?
Yes. Your team can handle dental claims submission, attachments, payment posting, and denial follow-up in your practice management software, alongside or separate from front-office tasks.
Does a Dental Virtual Assistant Do Clinical Work?
No. Your assistant handles front-office and billing work only. Diagnosis, treatment planning, and charting stay with your dentists and hygienists.
Is It HIPAA Compliant?
Our staff are HIPAA-trained and work under a signed Business Associate Agreement, with named logins you control on company-managed devices. You can remove access at any time.
How Much Does a Dental Virtual Assistant Cost?
You pay an hourly rate for dedicated, full-time hours that depends on the role. Request a written proposal for your practice.
Get Started
Ready to Add Dental Office Support?
Tell us your locations, software, and the front-office work that keeps piling up. You get a written proposal.