Customer Service Outsourcing You Can Trust

Outsourced Customer Service for Better CX
At Outsource Philippines, we deliver outsourced customer service that’s scalable, cost-efficient, and brand-aligned. From live chat to voice support, our customer service outsourcing solutions in the Philippines help you elevate CX while you focus on growing your business.
Technology Stack Behind Our Outsourcing Success:
Industries We Support with Outsourced Customer Service Solutions
Outsource Philippines delivers expert customer service outsourcing across key industries, helping brands reduce costs, resolve inquiries faster, and deliver seamless support—without the burden of an in-house team. Here’s how our outsourced customer service to the Philippines adds value across sectors.
E-commerce
Telecommunications
Healthcare
Travel and Hospitality
Technology and Software
Financial Services
What You’ll Gain with Our Customer Service Outsourcing
Partnering with Outsource Philippines means more than just cost savings. Our outsourced customer service teams deliver seamless, high-quality support that boosts satisfaction, strengthens loyalty, and drives long-term growth. Here’s what sets our customer service outsourcing apart:
Rapid Issue Resolution
Value-Added Interactions
Crisis-Ready Teams
Seamless Brand Alignment
End-to-End Handling
What Our Clients Say About Our Services
Claire,
International Aid Organization
We are really happy to have engaged with you guys and will be sure to reach out any time we have data that needs to be entered! Would be more than happy to speak with your prospective clients either over the phone or email and provide a great reference.
Heinz and Ericka,
Skin Care
and Beauty Products
Thank you for your support as always. We are happy to be your referee. Hope this would bring success to your new partnership.
Samantha,
Behavioral Healthcare
We'd like to express our gratitude for the support your team provides, for your attention and for the valued partnership we've built together. We're confident that these new processes will further strengthen our collaboration and enable us to continue providing exceptional support to our clients.
Frequently Asked Questions
Customer service outsourcing is the process of hiring a third-party provider to handle customer support functions—such as phone, email, or chat—to improve response times, reduce operational costs, and deliver consistent customer experiences.
The Philippines is a top choice due to its highly skilled, English-proficient workforce, strong customer service culture, 24/7 support capabilities, and cost-effectiveness. It’s a reliable hub for businesses seeking high-quality yet affordable outsourcing solutions.
Companies can save between 50% to 70% on operational costs by outsourcing to the Philippines. These savings come from reduced labor expenses, minimal infrastructure investment, and operational efficiency.
We provide comprehensive support services, including voice (inbound/outbound), email, live chat, technical support, help desk, and social media moderation tailored to your customer engagement goals.
Yes. We follow industry-leading security protocols, including NDA agreements, GDPR compliance, encrypted data systems, and secure communication channels to protect your customer information.
Yes. Our outsourcing model is designed for flexibility—you can easily increase or downsize your support team based on business cycles, campaigns, or seasonal demand. Just inform us at least one month in advance to ensure a smooth transition and proper team adjustments.
Costs vary based on support channels, hours, and team size. However, outsourcing to the Philippines typically ranges from $8 to $18 per hour, depending on skill level and service scope.
Request a custom quote to get a pricing estimate tailored to your business.
Book your free consultation today to get started.
Outsourcing with us is simple. We start with a discovery call to understand your needs, then assemble a tailored team, set up tools and training, and launch within 7–15 business days—fully managed end to end.
Book your free consultation today to get started.