(with Call Handling, US account) SHIFT: 12:00 PM – 9:00 PM (ONSITE)
Job Description:
- Help design and lead projects related to postpartum education and messaging.
- Provide support to patients regarding mental or behavioral health issues.
- Collaborate on improvements to our patient navigation initiatives, especially regarding mental and behavioral health.
- Monitor remote patients and their data through various systems and use existing policies and procedures to address issues as they arise.
- Ensure timely and accurate documentation of all relevant data across different systems.
- Use protocols and system data to refer mothers to the correct resource or care partner.
- Deliver exceptional customer service and patient advocacy with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders.
- Actively engage in professional development to continuously improve existing skill sets
- Other duties as assigned
Qualifications:
- Should be with a clinical background like Ahlia and Jamila (non-negotiable, as the client emphasized this)
- 2-3 years in a customer or patient-facing role in customer service or account management
- Excellent verbal and written communication skills (should have call recording before scheduling for screening), to be able to communicate clearly and effectively over the phone, in video conferencing, and in writing
- Basic typing skills and computer literacy
- Ability to work independently in a remote environment
- Exceptional attention to detail
- Understanding of basic medical terminology and experience in a healthcare setting
- High level of flexibility in work schedule