If ever you get tired of customers complaining about slow feedback and blurry technical support, you might want to seek help from the professionals. Why so, you won’t only save time and energy, you will also conserve a great deal of money. And not only that, you will be able to operate a 24/7 customer service hotline if you want. Sky is the limit when it comes to help desk outsourcing.
The fact is that answering clients’ queries is an art. And like any other art, there are actually globally competitive specialists who train and dedicate their talents for the art of handling even the most difficult people. There we can stress out:
1. Real-time representatives during off-hours
Most sales and customer representatives are taking advantage of the time zone differences. This means that while most businesses will go offline after the 9-5 work hours, on the other side of the world, people are just getting up to work. Creating a 24/7 hotline has never been so cheap and easy through businesses that know how to collaborate with people from the distant part of the globe. In the case of time zone differences, both sides will get all the sunny part of the deal, literally and figuratively.
In a single ring of the phone, your clients will get to talk with a company representative. Making a customer wait will only make them disinterested with whatever you’re selling. So build a better credibility by hiring a prompt staff that is fast to respond by help desk outsourcing. The thing is not that your front desk agent already had enough to do to be too attentive to a call at the first ring. Do him some favor.
3. Reduced cost
With the big gap between values of local currency and the foreign ones, you can take the advantage of financial leveraging when it comes to hiring more manpower. Aside from employing thrice the manpower you can get in town, you don’t have to worry about the cost of materials and maintenance, the company with whom you outsource will already take care of it. Imagine when you hire a help desk staff of your own: you get to spend some bucks for the hiring, training, manpower compensation and benefits, materials, and even the maintenance of the utilities. While in outsourcing the not-so important things, you will get a professional service at a cut-throat price. Now, isn’t that a deal?
Outsourcing only come outs when you need it. Unlike hiring a regular staff, you are not dragged to pay the price of customer support agent even in times that you don’t need the manpower that much. In outsourcing, you will only give bacon for the period you need services. You can always stop signing contracts just when you want to. The deal is so flexible that you can always venture in and venture out with ease, and even change the staff in a snap if you really must. The thing is called openness. You have to embrace innovation in your company through saying ‘yes’ to help desk outsourcing.