Philippines Strengthens BPO Industry

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To be able to provide and supply the increasing demand for a highly skilled English-speaking labor force, different universities and the Technical Education and Skills Development Authority (TESDA) have tied up with business process outsourcing (BPO) providers and Information Technology (IT) companies. This partnership is geared toward the development of labor force in the English language and other technical skills needed by companies in the IT industry. This collaboration provides a number of training programs, one of which is the Advanced English proficiency program (ADEPT). ADEPT is a program developed by TESDA and the Business Process Association of the Philippines (BPAP) that targets the development of students.

For tertiary education students, leading companies in the IT industry have created different programs in which they can enroll. The programs for college students are Service, Science, Management, and Engineering (SSME) of IBM, Cisco Networking Academy, and Oracle Academy. Students under these programs are required to speak in English, which further helps in the development of their proficiency in the English language.

Aside from the IT industry, leading universities in the country also provide training programs intended for the BPO industry. For instance, De La Salle University (DLSU) Graduate School of Business and Ateneo de Manila Professional School have hosted a training program for supervisors and managers of the BPO industry. The supervisory program for managers could be credited to an MBA degree program, according to Jamea Garcia, executive director for talent development.

“It will cover competencies needed by managers specific to call centers and BPO firms, including leadership skills and performance reviews,” explains by BPAP CEO Oscar Sañez.

English trainings and call center courses are also provided by different establishments and institutions. They are necessary in equipping and familiarizing students with the English language, usage, and accent.

In the programs provided by different companies and universities, the government is also doing half of the job by encouraging foreign investors and firms to establish their businesses in the country. Moreover, the government and the business sector have encouraged the use of English language. In the efforts of the Philippines government to support the rapid growth of the BPO industry, they have granted 100 hour training for interested individuals who wanted to enter the industry. This is in response to the call of the BPO industry to continuously create a steady supply of talents for the industry. Furthermore, this is an effort of the Philippines to target international BPO clientele.

“BPO and e-services are key drivers of the economy, generating investments and jobs, alleviating poverty and improving the lives of the people. We are proud to be among the world’s leaders in these fields,” former President Gloria Macapagal-Arroyo said in an interview.