After years of economic upheavals, the business process outsourcing industry has transformed the face of how people conduct businesses.
Aside from India, other countries have phenomenally emerged as new call center destinations such as the Philippines. This Asian archipelagic nation is in competitive mode, with higher growth rates compared to anywhere else in the world.
What are the circumstances that made the Philippines to continuously achieve this status?
Many call centers in the country possess excellent telemarketing services. This is what keeps them remain in the competition.
While bigger companies are hesitant to adapt new answering service systems, smaller business firms have already started to gain profits and began to do well in the industry.
Government played a key role to provide call centers with the right infrastructure to promote its growth.
To acquire more projects, call centers need to maintain competitive costs of carrying out call center services. These include the act of balancing between the volume of projects and the number of available manpower.
Apart from this, government has incorporated the instruction of English into the educational system in order to feed the ever increasing demand for workers to serve in several industries.
In addition, government is setting up technical learning centers that will offer free training in the business process outsourcing industry. These include, but are not limited to, crash courses on the call center industry and how to be a call center agent.
Realizing economic potentials, the purpose of these is to turn business process outsourcing into a revenue earner for the government.
In the Philippines, the culture and lifestyle of its people are somewhat closer to the culture and lifestyle of other nations such as Europe, United States, and Canada. Since English is known to many people in the Western world, language is less of a problem.
In the world of marketing, it really helps if sellers know the life of the person they are talking to and dealing with. Thus, it will be easier for its call center agents to grasp the psychology of clients and/or customers and tailor fit their services to them.